Product Safety Notice - Lyon & Birch High-Low Chairs
Today we are sharing that under limited conditions some of the Grotime Essentials Lyon High-Low Chair & Birch High-Low Chair may not perform to the extremely high safety standards we set for ourselves.
Our testing indicates that on particular batches of the Lyon High-Low Chair & Birch High-Low Chair, there is a risk that the rear chair legs may develop cracks or breaks, which may lead to the chair legs twisting and can impact the strength and stability of the chair legs.
While we have received no notifications of any injuries due to this issue, after concerns were raised by customers we decided to immediately initiate a voluntary recall of the affected highchairs to ensure the safety of all of our customers and their families.
If you purchased a Grotime Essentials Lyon High-Low Chair or Birch High-Low Chair between June 2020 to July 2021, the easiest way to find out if your highchair is affected is to inspect the chair itself.
Affected highchairs have a batch number of PO 0000357, PO 0000657, PO 0000749 or PO 0000810 on a sticker, located under the seat of the chair.
If your highchair also has a rework number of RW0643 on a sticker, located on the back of the seat behind the cover, your highchair is not affected by this recall. The faulty components in these highchairs have already been replaced.
If you have purchased an affected product, we urge you to stop using it immediately - even if the highchair appears unaffected. Customers should register via this form (LINK).
Once registered, you will receive a supportive cross brace kit designed to strengthen the structure of the chair and prevent twisting of the chair legs, with installation instructions, at no cost by express post.
We will be working with the Australian Competition and Consumer Commission (ACCC) and all of our resellers to notify affected customers and supply rework kits to those affected.
We are committed to working with all customers and retailers to replace all defective rear chair legs as soon as possible.
Customers with any questions or concerns are encouraged to contact us.
Email: customercare@infa.com.au
Phone: 1300 92 46 32
- 9am to 5pm, Mon-Thurs (AEDT)
- 9am to 4pm, Fri (AEDT)
Frequently Asked Questions
Q1. How can I check if my highchair is affected by this recall?
This recall applies only to highchairs with the batch numbers: PO 0000357, PO 0000657, PO 0000749 or PO 0000810. You can find this batch number on a sticker, located under the seat of the chair.
Q2. My highchair also has a rework number of RW0643 - is it still affected?
If your highchair has a rework number of RW0643, located on the back of the seat, your highchair is not affected by this recall. The faulty components in these highchairs have already been replaced.
Q3. My highchair has cracks - what should I do?
If your highchair has cracks, we urge you to stop using it immediately. Please register for your replacement highchair kit using the form above.
Once registered, you will receive a replacement supportive cross brace kit by express post, along with repair instructions, so you can replace the components immediately.
Q3. How long will the highchair kit take to send out?
Once registered, you will receive a supportive cross brace kit designed to strengthen the structure of the chair and prevent twisting of the chair legs, with installation instructions, at no cost by express post. Please allow 5-7 working days to receive your replacement kit. Please allow extended delivery times due to COVID-19 delays.
Q4. Can I fit the replacement kit myself?
Yes. Once registered, you will receive a supportive cross brace kit designed to strengthen the structure of the chair and prevent twisting of the chair legs, with installation instructions, at no cost by express post. You should be able to replace the faulty components in less than 5 minutes.
Customers with any questions or concerns are encouraged to contact us.
Email: customercare@infa.com.au
Phone: 1300 92 46 32
- 9am to 5pm, Mon-Thurs (AEDT)
- 9am to 4pm, Fri (AEDT)
Q5. Can I have a replacement or full refund?
This recall only applies to the rear chair legs. Once the faulty components are replaced with the replacement kit, the highchair will operate as intended.
If you do not wish to keep the highchair, or you have any questions/concerns, please contact our Customer Care Team.
Customers with any questions or concerns are encouraged to contact us.
Email: customercare@infa.com.au
Phone: 1300 92 46 32
- 9am to 5pm, Mon-Thurs (AEDT)
- 9am to 4pm, Fri (AEDT)
Q6. My highchair doesn't have any cracks, is it safe to continue using it?
If your highchair has an affected batch number sticker (PO 0000357, PO 0000657, PO 0000749 or PO 0000810) but doesn't have any visible cracks, we still urge you to stop using it immediately.
Please register for your replacement highchair kit using the form above.
Once registered, you will receive a supportive cross brace kit designed to strengthen the structure of the chair and prevent twisting of the chair legs, with installation instructions, at no cost by express post.
