Refunds & Returns

CANCELLATIONS, REFUNDS AND RETURNS

CANCELLATIONS

When your order is submitted, it is immediately sent to our warehouse for picking, packing and shipping. Depending on the time of your order and the business of our warehouse, we may be unable to cancel your order as it has already been picked and booked to be shipped.

If your order has already been shipped out from our warehouse and your cancellation is a change in mind, it will be your responsibility to return your order back to us.

Products purchased during our clearance events is not automatically eligible to be returned and is at the discretion of Infa Group.

RETURNS

Please be aware that your parts are selected based on the information provided to us by you, in your order. Infa Group takes no responsibility if the parts are incorrect, unless the part sent is not what was ordered on your invoice.

In the unlikely event that we have picked and shipped the incorrect part, please contact us immediately so that we can arrange for the correct part to be sent out and provide you with a reply paid address to return the incorrect part to us.

If your ordered part;
  • does not fit,
  • is not suitable for your model or
  • you change your mind,

You can send your part back, at your own cost, for a refund. Please notify us, 1300 92 4632 / customercare@infa.com.au, of your decision to return your parts, so that we can provide you with a reference number for their return.

Your refund will not be approved unless we are notified within 14 days of your invoice date and your parts are returned within 2 weeks of a reference number being provided.

Your refund will only be approved if the part has not been used, is undamaged and in original condition. Parts do not have to be returned in their original packaging, as we understand that some parts may be opened before realising that they are incorrect.

Refunds do not include the original postage fee and will be less a 20% restocking /administration fee off the part cost. The refund will be completed within 5 working days of the part arriving back at InfaSecure. A confirmation of the completed refund will be emailed to you upon processing.

Our standard Terms and Conditions apply.

*CLEARANCE SALE EVENTS*

There are no returns, refunds or cancellations available on items purchased during the clearance and/or sale events for 'change of mind' or incorrect purchases. Standard 12month warranty against manufacturing faults still apply. Please ensure that you are purchasing the correct item before processing your order.

InfaSecure takes no responsibility if purchases are incorrect or unsuitable for your intended use.